Shipping policy
Last updated: 23 September 2026
Everything you need to know about placing an order with Avelina and what happens next: delivery times, costs, tracking and what to do if something changes.
Placing an order
Choose your item, select the size and colour, add it to your cart and go to checkout. Enter your delivery address, choose a payment method and confirm. You will receive an order confirmation by email within a few minutes. If it does not arrive, check your spam folder first and then contact us.
Delivery times and costs
Shipping to Australia
- Order cut-off: 5:00 pm AEST/AEDT, Monday to Friday
- Processing time: 1 to 2 business days
- Delivery time: 5 to 10 business days
- Shipping cost: free on every order, no minimum spend
- Delivery partners: Australia Post and Aramex
- Ships from: our fulfilment warehouse in China
What these timings mean
Orders placed before 5:00 pm on a business day start processing the same day. Orders placed after the cut-off, on weekends or on public holidays start processing the next business day. Processing is the time we need to pick, check and pack your order. Delivery time is the transport from our warehouse to your door, including customs handling on arrival in Australia.
In total, allow 6 to 12 business days from your order to your door, roughly one to two and a half weeks. Estimates can stretch during customs delays or peak periods such as the weeks before Christmas. If your order is running late, contact us and we will check it with the carrier.
Tracking your order
As soon as your order is dispatched you receive an email with a tracking number. You can follow your parcel on our Track your order page. It can take 1 to 2 days before the first tracking update appears, which is normal. If the tracking has not moved for 7 business days, email support@avelinamode.com with your order number and we will investigate.
Duties and taxes
Orders up to AUD 1,000 enter Australia without import duty or additional charges on delivery. Our orders fall below this threshold, so the price you see at checkout is the price you pay. If you ever place an order above AUD 1,000, contact us first and we will explain what applies.
Where we deliver
We deliver to all Australian states and territories, to residential and business addresses, PO boxes and Parcel Lockers. We do not currently ship outside Australia.
Not home at delivery
If you are not home, the carrier normally leaves the parcel in a safe place, takes it to a nearby collection point or leaves a card to arrange redelivery. Check your tracking for the exact status.
Wrong or incomplete address
Please check your delivery address before you complete your order. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery, and we may need to charge the redelivery postage.
Changing or cancelling an order
Email us as soon as possible with your order number. While the order is still in the warehouse we can usually change the address or cancel it. Once it has been dispatched it can no longer be changed, but you can return it under our returns policy. See also our cancellation policy.
Lost or damaged parcels
If your parcel arrives damaged or does not arrive at all, contact us within 7 days of the expected delivery date. Send a photo if there is damage. We will sort it out with the carrier and arrange a replacement or refund under the Australian Consumer Law.
Business information
Trading name: Avelinamode
Company name: Lumivaro Limited
Business registration number (Hong Kong): 80869010
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong
Customer service and contact
Email: support@avelinamode.com
Phone: +61 488 895 589
Contact form: here
Customer service hours
Monday to Friday: 9:00 am to 5:00 pm AEST/AEDT
Saturday and Sunday: 11:00 am to 4:00 pm AEST/AEDT
We aim to answer every enquiry within 1 business day.