Terms of service
Last updated: 23 September 2026
1. Who we are
This website, avelinamode.com, is operated by Lumivaro Limited, a company registered in Hong Kong under business registration number 80869010, with its registered address at Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong, trading as Avelinamode ("Avelina", "we", "us", "our"). Contact: support@avelinamode.com, +61 488 895 589.
2. Scope
These terms apply to every offer on our website and to every order placed through it. They are available before you order and are confirmed when you place an order. Where these terms conflict with a right you have under the Australian Consumer Law or other law that cannot be excluded, that law prevails.
3. Offers and product information
All offers are subject to availability. We describe products as accurately as we can. Colours may look slightly different on your screen and small variations are not a defect. Obvious errors in prices or descriptions do not bind us; if we discover an error after you have ordered, we will contact you and you may cancel for a full refund.
4. Ordering and contract
Placing an order is an offer to buy. A contract is formed when we send you the order confirmation by email. We may decline or cancel an order, for example if an item is unavailable, a price was listed incorrectly or we suspect fraud. If we cancel after you have paid, we refund you in full.
5. Prices and payment
All prices are in Australian dollars (AUD). Shipping within Australia is free. No import duty or additional charges apply on delivery for orders up to AUD 1,000. Payment is due when you place the order and is processed securely by Shopify Payments; accepted methods are shown at checkout. We do not charge surcharges for any payment method. Prices may change, but changes do not affect orders we have already confirmed.
6. Promotions
From time to time we may run promotions or automatic discounts. The conditions are shown on the website or at checkout while the promotion runs. Promotions cannot be combined unless stated and may be withdrawn at any time for future orders.
7. Delivery
We deliver to all Australian states and territories. Orders are processed within 1 to 2 business days and delivered within 5 to 10 business days by Australia Post or Aramex from our fulfilment warehouse in China. Delivery times are estimates. Risk in the goods passes to you when they are delivered to your address. Full details are in our Shipping policy.
8. Cancellation
You can cancel an order free of charge until it has been dispatched. After dispatch, our returns policy applies. See our Cancellation policy.
9. Change of mind returns
On top of your legal rights, you may return an item for change of mind within 30 days of delivery, provided you tell us within those 30 days and post it back within 14 days in unworn, resaleable condition with tags. You pay the return postage. We refund within 14 days of receiving the item. Full details are in our Refund policy.
10. Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If an item is faulty, damaged or not as described, contact us and we will pay the return postage and arrange a remedy.
11. Liability
To the extent permitted by law, we are not liable for indirect or consequential loss arising from the use of our website or products. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
12. Intellectual property
All content on this website, including text, photos, logos and design, belongs to us or our licensors and may not be copied or used without permission.
13. Privacy
We handle your personal information as described in our Privacy policy.
14. Complaints
If something has gone wrong, email support@avelinamode.com with your order number. We respond within 1 business day and aim to resolve every complaint within 14 days. Australian consumers may also contact their state or territory consumer protection agency or the ACCC.
15. Governing law
These terms are governed by the laws of Hong Kong. This does not affect the mandatory consumer protection laws of the country in which you live, including the Australian Consumer Law, which continue to apply.
16. Changes
We may update these terms from time to time. The version published on this page when you place your order applies to that order.
Business information
Trading name: Avelinamode
Company name: Lumivaro Limited
Business registration number (Hong Kong): 80869010
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong
Customer service and contact
Email: support@avelinamode.com
Phone: +61 488 895 589
Contact form: here
Customer service hours
Monday to Friday: 9:00 am to 5:00 pm AEST/AEDT
Saturday and Sunday: 11:00 am to 4:00 pm AEST/AEDT
We aim to answer every enquiry within 1 business day.